Refund policy

Samrat Namkeen Private Limited

At Samrat Namkeen, we strive to ensure complete customer satisfaction. Due to the perishable nature of our food products, we have a strict return & refund policy.

Order Cancellation

• You can cancel your order only before it is dispatched.
• Once the order is handed over to the courier, cancellation is not possible.
• To cancel, contact us immediately at d2c@samratnamkeen.com or call +91-79-22823383.

Refund Policy

• No refunds will be issued once the order has been dispatched.
• If your cancellation request is approved before dispatch, the full amount will be refunded to your original payment method within 5–7 business days.
• Refunds are processed only for eligible cancellations.

Return & Replacement

• We do not accept returns of opened or used products due to hygiene and food safety reasons.
• In case you receive a damaged, defective, or wrong product, please notify us within 48 hours of delivery with:
  • Order number
  • Photos of the damaged package/product
  • Short video (if possible)
• Upon verification, we will offer a replacement (same or equivalent product) at no extra cost. Refunds are generally not provided in such cases.

Important Notes

• Products damaged during transit due to courier mishandling will be handled on a case-by-case basis.
• This policy is subject to change without prior notice.

For any queries regarding returns or refunds, please contact us at: Email: d2c@samratnamkeen.com Phone: +91-79-22823383